Shipping policy
1. Order Processing
All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience high order volume or an item is out of stock, processing times may be delayed.
We will notify you by email if there is a significant delay.
2. Estimated Shipping Times
Delivery times vary depending on your location:
-
United States: 5–12 business days
-
Canada: 7–15 business days
-
Europe: 7–15 business days
-
Australia & New Zealand: 7–15 business days
-
Rest of the World: 10–20 business days
These shipping times are estimates and may vary due to customs, weather conditions, or carrier delays.
3. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email including your tracking number.
Tracking information may take 1–3 days to update.
4. Customs, Duties & Taxes
International shipments may be subject to customs fees, import duties, or taxes imposed by your country.
Aurora Offer is not responsible for these additional charges.
Customers are responsible for any fees applied once the package reaches their country.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect or incomplete address, you may be required to pay additional shipping fees for reshipment.
6. Lost or Delayed Packages
While we work closely with shipping carriers, delays may happen due to circumstances beyond our control.
If your package appears lost, contact us at help@auroraoffer.shop, and we will assist you.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include photos of:
-
The damaged item
-
The external packaging
-
The shipping label
We will review your case and provide a replacement or refund when appropriate.
8. Contact Us
If you have questions about your shipment, please reach out to us: