Return and refund policy
1. Returns
We accept returns within 30 days of delivery.
To qualify for a return, items must be:
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Unused
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In the same condition as received
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In original packaging
Certain items may not be eligible for return, including:
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Perishable items
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Personal or hygienic products
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Customized or personalized items
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Final sale products
2. How to Start a Return
To begin a return, please contact us at:
Include the following:
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Your order number
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Reason for the return
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Photos of the item if it arrived damaged or defective
We will review your request and send instructions for the next steps.
3. Return Shipping Costs
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Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
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Returns sent without prior authorization may not be accepted.
4. Damaged or Defective Items
If your item arrives damaged or defective, notify us within 48 hours of delivery with photos of:
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The damaged item
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The packaging
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The shipping label
We will replace the item or issue a refund at no additional cost to you.
5. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
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Refunds will be issued to your original payment method.
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Processing time may take 5–10 business days, depending on your bank or payment provider.
Please note:
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Original shipping fees are non-refundable.
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Unauthorized returns may not be eligible for a refund.
6. Order Cancellations
Orders can be canceled within 12 hours of purchase.
Once processing or shipping begins, cancellation may no longer be possible.
7. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or card statement.
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Contact your card issuer or bank.
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If the issue persists, contact us at help@auroraoffer.shop.
8. Contact Us
If you have any questions about returns or refunds, please reach us at: